Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to the nature of our products (being personal care items) we cannot accept returns where the packaging has been opened or damaged. 

Additional non-returnable items:

  • Gift cards
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: PO Box 1108, New Farm, Q, 4005 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping policy

We use carbon neutral shipping providers in all possible instances. We will ship orders with a variety of providers (Australia Post, Aramex, Couriers Please) depending on the location of the customer and current shipping times with each provider. It most instances, Australia wide shipping is expected to take between 3-8 business days. Tracking will be provided for each order, but if you are unable to locate your tracking details, please contact hello@bamboobehinds.com.au. 

We are not held liable for shipping delays where the products have left our warehouse and therefore out of our control. 

Need help?

Contact us at hello@bamboobehinds.com.au for questions related to refunds and returns.